Customer Comments & Testimonials

Somerville’s Estate Agents results and high level of customer satisfaction speak for themselves. We would love to hear your feedback – or, if you prefer you can rate us on Google or Facebook.

Here are some of the comments we have received from our customers:

“Your services have been first class and having bought several properties of late have little hesitation in saying you beat the rest hands down. I look forward to dealing with you again hopefully.”
Neil Hassall, ASH Group

“Thank you so much for selling our house and making everything go so smoothly! You guys are the best - brilliant service!”
Mrs Beasley, Boughton

“Thank you for all your help in selling our house. We have received excellent customer service!”
Mrs F., Abbotts Park

“We would like to express our thanks and appreciation to yourself, Richard, Jackie and Abby for all the help and support you have given to us during our sale. This was the only property we have ever sold and we were unaware of all the hard work carried out by the Estate Agent, it was a credit to your patience, perseverance and professionalism. We were glad that we chose your Agency, not only for the initial advice but also for the close and friendly contact with you at all stages of the process, there was always good advice quickly available whenever we had a query. Thank you again, we would have no hesitation in using your services if the occasion ever arose.”
Mr and Mrs H., Vicars Cross

“Thank you all for your help and hard work in handling the sale which completed just a few hours ago and what a good result.”

“I went to quite a few estate agents that day and you and your colleague were by far the most helpful. I then asked around a few people I know in Hoole who also recommended I'd really like it if I could buy a house through you!”
Anna O., London

“Thank you so much for everything you've done in ensuring the sale of my house has gone so smoothly! Both you and Richard have not only been great fitting people in for viewings but helpful offering guidance through the process - something that cannot be underestimated. I'll be in touch over the next few days with the keys but just wanted to thank you for being great with the sale!”
Charlie M., Chester

“I am writing to you today to thank you for selling my house for me. You have been extremely helpful and the whole process was "pain free" from beginning to end. I would recommend your services to everyone looking for an estate agent to sell their house! My special thanks go out to Annie, who kept me informed every step of the way by phone, email and text with feedback, support, advice and practical information. This was especially welcome since I live 5 hours away and I relied on her "eyes on the ground" to tell me  that a tree behind my house needed cutting back or that the door handle in the kitchen wasn't fixed properly. I received feedback after every viewing and any query was answered quickly and efficiently. You even took my meter readings for me today on completion day. Thank you for going above and beyond the call of duty!”
Dr Marieke Reddingius, Lewes, E Sussex

“We have been very impressed by the professionalism that you and your office team have shown.”

“Another one completed! A Big thank you to Richard and Annie for marketing my house and for the excellent service you have provided.”
Tim A., Vicars Cross

“It was all a bit of a surprise to complete so quickly but my father couldn't be happier. Thank you to you and everyone at Somerville's.”

“Having dealt with Richard twice before we knew the sale of our home was in safe hands with Somerville's. Thanks to their innovative approach they managed ten viewings for us on the first day to market and by the second day we'd accepted one of two offers from reliable buyers and at the required sale price - all of which was instrumental in enabling us to secure our own purchase. Moving home can be quite complicated but this is as smooth as it gets!”
Andy & Kim E., Hoole

“Just a quick e-mail to say thank you for all your work and co-operation in completing this purchase before April 1st – I’m sure it’s been a really busy time for you, so your time and effort is gratefully appreciated.”

“After initially putting our house on the market with another estate agent, we quickly discovered that we were not receiving the service levels that we were promised and subsequently lost confidence in the agent to market the property with an in-depth knowledge of the local area.   We switched to Somerville’s and could not believe the difference. Annie, Richard and their team made you feel like you are their only client.  We are truly grateful to all of the team at Somerville’s for all their hard work and for looking after us so well.”
David & Sarah, Hoole

“I would like to thank you, Jenny and the team for the excellent service you have provided in marketing and completing on the sale. I look forward to working with you again.”

“Thank you for all your help with our house sale.  It was a stressful time but you gave us lots of advice with your knowledge of the process and you smoothed it out for us and were so reassuring throughout.”
John & Lou, Hoole

“I would just like to take this opportunity to thank you for all your hard work, expertise and calmness during our recent sale and purchase. The whole process has been an absolute breeze in comparison to the usual shenanigans of moving house and this is entirely down to you. All aspects of the process from the sale to the managing of the completion day have been excellent and nothing but professional whilst you have also provided a very personal service.”
Mike and Emma, Hoole

“Thank you so much for your wisdom, patience, guidance and expertise. You have been a great support.”
J.Y., Hoole

“We are very pleased. Thanks for your help and guidance along the way.”

“We just picked up the keys to our new home today! I wanted to thank you for all your invaluable advice and guidance throughout the process, you were great!”

“A big thank you for all the effort you have put into selling our house. It is greatly appreciated. We had great confidence in Richard when he sold our house in 2008 and your conduct over this sale has reinforced this feeling. It has been a pleasure dealing with you both.”
Mr & Mrs P., Westminster Park

“Just wanted to say thank you for your time today. I really appreciate an honest view from someone who knows what they are talking about. Needless to say, even if we decide to stay where we are for the moment, we will definitely use you when we do come to sell. I've also already told my colleagues what great service you provide so to use you as well when they come to buy/sell.  Thank you again.”
Mr Jackson, Vicars Cross

“Just a note to say “thank you” so much for all your hard work, excellent advice and help in selling my house. You really have both gone the extra mile and made a potentially very stressful process incredibly smooth! I was delighted that you achieved the asking price! All these things have been much appreciated in addition to your professional service. Thank you once again. I wish you both continued success as your new business continues to grow.”
Dr M H., Hoole

“I have to say, Somervilles and yourselves have been brilliant throughout this whole process so thank you for all your help and support, it's been much appreciated!”

“I just wanted to say how refreshing it is to come across such a proactive Estate Agent! When suitable properties come on the market I get a text followed by an email. I'm most impressed! The personal touch is what makes you stand out in the crowd and I hope you manage to retain that however busy and successful you become.”
Mrs J., Christleton

“We are now in the process of moving our daughter into her lovely house, but just wanted to take the opportunity of thanking you for an excellent service. We found the whole process from start to finish to be very efficiently run with nothing too much trouble. Annie in particular was able to show us around the property at very unsociable hours! We were very grateful for the advice you gave us re surveyors and solicitors which also smoothed the way for a quick completion. We would certainly recommend Somerville`s as friendly and efficient Estate Agents who clearly know their market.”
Mr Jones, Tarporley

“Clare, you have been a delight to deal with throughout the process. We are over the moon with the house, the grin hasn't dropped from my face yet.”

“What a great partnership Richard & Annie are. I am so pleased I was recommended Somerville's who in my opinion have proved they can show the big chains what professionalism and customer service is all about. Annie took the stress out of house selling for me by keeping in contact each week even when there was nothing to communicate.  I will never have any hesitation in recommending Somerville’s and eagerly awaiting getting a signed copy of Annie’s book!”
Mr Sandiford, Curzon Park

“I cannot recommend Richard and Annie from Somerville’s highly enough.  Richard was friendly, professional and knowledgeable right from the start, producing excellent marketing materials and keeping me informed of the sales progression every step of the way. Annie was always available if I had any questions or queries regarding the sale. Despite one sale falling through due to the buyer's last minute cold feet, the house was sold quickly and with minimum fuss. How would I rate the service?  I'm so impressed I'm buying them beers and a curry on my next visit to Chester!”
Jon D., London

“We were both very happy with the service you provided for us with Somerville's.  You were always very contactable and helpful in all aspects of the sale.  I particularly liked the fact that you weren't "pushy" in selling yourself when you came round to value the house (before we had chosen whether or not to go with yourselves).”
Mrs Davies, Hoole

“The Somerville’s team took the time to understand what type of property we were after and made a real effort to find the perfect house for us. They let us know as soon as something we would love came up for sale!”
Anna P., Chester

“I wanted to say thank you to all the team at Somervilles for concluding a successful sale. A very professional service.”

“Richard and Annie were always willing to offer useful advice every time I popped in with multiple questions - even though we didn’t end up buying our house with Somerville’s they were always welcoming and helpful. They offer a professional and personal service - I would definitely recommend them.”
Ellie D., Hoole

“Thanks for this, it's been a pleasure dealing with you all from the initial phone call to finally getting over the line last week. Thank you to yourself, Richard and all the team for everything.”

“Your property descriptions, including photographs, are head and shoulders above anything we have seen by all the other agents in Chester - including a well designed and straightforward website. Your attention to detail and customer service are really high as well.”
Mr P., Chester

“Thank you so much for your help. Your style and manner and personal attention to clients has been well received and refreshing in this day and age.”
Sue R., Waverton

“It was a pleasure to deal with you when we were selling our house. You provided a professional, honest, friendly and efficient service.  You always provided great feedback and were always accommodating. Nothing was too much trouble. I would not hesitate to recommend your services to anyone who requires a professional, supportive and helpful estate agent.”
Jayne R-B, Hoole

“Will you please pass on a huge thank all your staff for their support during the house purchase. I know we were the buyer rather than seller but we found your service to be professional and helpful at all times and would not hesitate to use you in the future or recommend you to friends.”

“I have never met an agent to match Richard in terms of professionalism, judgement and expertise.  He is absolutely driven to help you obtain the best from your sale or purchase and is very helpful also in assisting people in finding the right home to buy.”
Mr & Mrs Bridges, Chester

“Last time I tried to buy a house it all went wrong at the last minute, and that post offer period was just horrible, and as it transpired pointless, expensive, and stressful. So I really couldn't have been happier to have you and your competence to turn to during this period, this time around.”

“Trustworthy and genuinely concerned about getting you the best deal possible. Experience, know-how and exceptionally down to earth. Extremely personable service.”
Hannah B., Newton

“Thank you and all the team for such a fantastic outcome.”

“When selling our house, Richard offered a very diplomatic and professional service.  He is an excellent mediator, helping us and the buyer meet in the middle when our expectations were looking vastly different.”
JB, Hoole

“We have found your advice and guidance of great assistance when purchasing our dream home! You supported us in the negotiation process, advising us how to proceed when our initial offer was rejected. You also advised on how we could minimise our costs, and gain the most in the purchase process. Thank you!”
Mrs B, Chester

“Once again thank you for all your help – I know its wasn’t the most straightforward of sales and we really did appreciate all yours, Richard’s and the teams’ help.”

“We were very pleased with the professional service you provided.”

“Thank you for everything you have done, and please pass on my appreciation to your colleagues. It has been very good having Somerville's deal with the sale of my house and compared favourably with previous experiences. In particular I would single out the way you always kept me informed on viewings, feedback, offers and how the process was going. I should also mention that I asked 3 estate agents to look at my house before deciding on you, and if I had gone with either of the other two am convinced I would have received considerably less for the property.”

“You and the team have been brilliant in every respect and my thanks go to you all.”

“Thanks to everyone at Somervilles for making the move happen, you're by far the best estate agents we've ever used!”